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Conditions of Use

***There are no refunds on bedding.***
In-Store pickup
Orders are typically ready to go within 3 business day. You will receive an email when your item is ready for pickup. A pickup appointment is required (date and time). If an appointment is not confirmed the item(s) will not be ready for pickup.  You can pickup yourself or have a friend/family member help you out, but please make sure to bring a truck, blankets, rope or ratchet straps and anything else you wish to use to secure your items.
Delivery
In order to ensure the quality of our fully assembled, handcrafted, solid wood furniture we suggest having all Furniture orders hand delivered to make sure your purchase gets to you safely. Your order will be scheduled for delivery when all items in your order are available for delivery unless other arrangements have been made. Delivery is completed by our own delivery team, which includes two people to put it in the room of your choosing (please make sure that all measurments have been made to be sure it will go down hallways, staircases, etc.)  Delivery charges are not refundable.  We schedule 1 hour windows for our delivery team to arrive at your home or business.  Please make sure to have someone available that is 18 years or older to sign for the delivery. 
Returns
Our policy lasts 10 days for delivered or picked up items. If 10 days have gone by since the date your item(s) were delivered or picked up, unfortunately we cannot offer you a refund or exchange. All return shipping is the responsibility of the buyer.  All returned items will incur a 20% restocking fee which will be deducted from the refund amount. To be eligible for a return, your item must be returned unused and in the same condition that you received it.
Warranty
No warranty is offered on clearance items.  A limited one year warranty is offered on regular priced items.  This warranty is limited to the structure of the item and does not include:
The finish - Damage from wear and use - Wood changes due to temperature and humidity. All warranties are subject to the approval of American Oak and More and the manufacturer.